Discount Vitamins Express ("We") is committed to comply with the National Privacy Principles set out in the Commonwealth Privacy Act 1988. We endeavour to ensure the protection of personal information collected from you and we will use, disclose and store your personal information in accordance with the principles set out in the Commonwealth Privacy Act 1988. Our policy applies to all your dealings with us.

When and Why we Collect your Personal Information:

When you purchase our products
When you return the testimonial contained in the packaging of our products, we will request that you supply the following information so that we may contact you for marketing or business promotion activities:-

a. Your name;
b. Your phone number; and
c. Your address.

When your company/business is applying for a trade credit account with us:
We will request that you supply the following information for us to assess the application, and to secure the obligations of your company/business to us:
a. Your name, address and phone number;
b. The trading name, ACN, ABN and the trading address of your company/business;
c. Bank account details of your company/business, or of yourself if you are a sole proprietor; and
d. Trade references.

When you act as a guarantor on the credit application:
We will request that you provide us with your name, address and telephone number to secure your obligations to us.

When you visit our website:

When you visit our website we automatically collect information that allows our host computer to identify and interact with your computer. This mechanism does not identify an individual but may provide us with statistical information that we can use to analyse our services.

How we Use Your Information:

Unless you inform us or have previously advised us not to do so, we may also use your personal information to:

a. Inform you about our products, services and new events;
b. Analyse our products and services;
c. Evaluate the needs of our customers and develop new products and services.

If you do not wish to receive any marketing or advertising information from us, please contact our office on 1300 304 480, or write to us at 13-14 Durian Place Wetherill Park, NSW 2164.

When we Disclose Your Personal Information:

We may disclose your information to:

a. Our external service providers: The information will be conveyed on a strictly confidential basis and be used for the purposes of our business only and we will endeavour to ensure that the service providers complies with the Privacy principles; ie Financial transactions and the like;
b. Unless you inform us not to, anyone acting on your behalf such as your financial advisor, lawyers, accountant or referees;
c. Any financial institution nominated by you, or anyone else you request.
d. Comply with any requirements at law.

We will not disclose your personal information other than for the purposes specified unless with your prior consent.

Keeping Your Personal Information Accurate and Up to Date:
We aim to ensure that personal information we hold about you is accurate, complete and up to date. Please contact us if you believe the information we hold is inaccurate or out of date and we will review and revise the information is necessary.

Gaining Access to Your Personal Information:
You can gain access to your personal information on request by phoning our office on 1300 304 480. We will send you a Request for Personal Information Form. You can send or fax (on 9756 0719) the form back to us to process your request. We reserve our right to charge a fee for processing your request.

Security:

We will take reasonable steps to protect the security of personal information we collected from misuse, unauthorised access or modification.

Contacting Us:

If you have any questions or feedback about our privacy policy, wish to find out more about your rights or to obtain information on how we manage your personal information, please contact Tony Caruso at info@discountvitaminsexpress.com.au

D.V.E Security Policy
When you give your details to us for your purchase, you can rest assured your personal information will remain secure and will never be given out to other organisations for marketing purposes. No Credit card information is retained on any of our web servers for additional security and peace of mind. All Secure Socket Layer (SSL) Transactions are 1024bit, which is currently the highest level available.