Privacy Policy

Last updated: September 2026

This policy explains how Discount Vitamins Express handles personal information when you use our website, place an order or contact us.

Information We Collect

We collect information you provide when you place an order, create an account, contact us or subscribe to promotional emails. This may include your name, contact details, billing and delivery addresses, order history, and the information you include in an enquiry. We retain the details associated with an order even if you check out as a guest.

We may receive payment confirmations from payment providers and delivery updates from carriers. Payments are processed through eWAY or PayPal. For phone orders, we may receive card details to process the payment. We do not retain full card numbers.

In limited cases, we may request identification or limited payment-card verification information to verify an order and help prevent unauthorised transactions. We may retain information provided for this purpose while reasonably needed for fraud prevention or payment disputes.

If you contact us about a product issue, we may collect details and photos you provide. This may include health information if you tell us about a reaction or other health concern.

Our website also collects information through cookies and similar technologies, as explained below.

How We Use Information

We use personal information to process and deliver orders, manage payments, provide customer support, handle returns and product issues, prevent unauthorised transactions, maintain our website, and meet legal and record-keeping obligations.

Our security system may use order and payment details to automatically flag an order for verification and temporarily pause its processing.

If you confirm a subscription to our promotional emails, we use your email address to send you news and offers. You can unsubscribe using the link in a promotional email or by contacting us. We may also send emails relating to your orders.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate features such as the shopping cart, understand website use, and measure advertising performance. These technologies may collect information such as your IP address, device and browser details, pages viewed, and interactions with the website. Some information may be shared with analytics or advertising providers.

You can block or delete cookies through your browser settings, although some website features may then work differently. Browser settings may not prevent all tracking technologies from operating.

How We Store and Protect Information

We store customer information in our business systems and systems operated on our behalf by service providers. Our staff and authorised service providers, including website developers, may access information where needed for their work.

We take reasonable steps to protect the information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.

We keep customer and order records while reasonably needed to assist with future orders, provide support, resolve disputes or meet legal obligations. When personal information is no longer needed for a permitted purpose, we take reasonable steps to destroy or de-identify it, unless the law requires us to retain it.

Who We Share Information With

Depending on the circumstances, we may share relevant information with payment providers, delivery carriers, manufacturers or suppliers handling product and warranty issues, and service providers who support our website, communications, analytics or advertising.

If you tell us about a reaction or other health concern, we will ask for your agreement before sharing identifiable health information with a manufacturer for investigation. You may provide that information to the manufacturer directly instead.

We may also disclose information where required or permitted by law, or with your consent.

Overseas Handling of Information

Some service providers may access or handle information outside Australia. Our website developers are based in New Zealand and may access information when supporting our website and database. We use Mailchimp for promotional emails, and it stores data in the United States. Analytics, advertising and other online service providers may also process information overseas.

For international orders, we may share delivery information with postal or delivery services in the destination country.

Access, Correction and Privacy Complaints

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to confirm your identity before providing access or making a correction. We will respond within a reasonable time.

If you have a concern about how we have handled your personal information, please contact us with the details. We will review your concern and respond within a reasonable time.

Contact Us

Discount Vitamins Express
ABN: 16 002 029 227
Address: Unit 1/11 Lagana Place, Wetherill Park NSW 2164
Email: [email protected]