Information

We take care to keep the information on our website accurate and up to date. However, product details and packaging may change, and occasional errors or typographical mistakes may occur. If any information is unclear or important to your decision to purchase, please contact us before ordering so we can check the details of the stock we currently hold.

Information about health, diet, exercise and supplementation on our website and through associated links is general information, not personalised advice. It is not intended to diagnose, prescribe or treat an illness. For advice about your individual circumstances, please consult a qualified health professional.

Nothing in this section limits your rights under Australian Consumer Law.

Product Effectiveness and Expectations

Discount Vitamins Express does not provide any additional money-back, satisfaction, effectiveness, or individual-results guarantee in relation to products purchased through Discount Vitamins Express, unless expressly stated otherwise.

We do not guarantee or warrant that a product will meet an individual customer’s expectations, achieve a particular result, or provide a particular level of effectiveness for every person.

Where a product is offered in a smaller “trial pack” or sample-size format, this refers only to the quantity or pack size being offered and does not mean the product is supplied on a money-back trial or satisfaction-guarantee basis unless this is expressly stated.

Any separate guarantee or promotional offer provided directly by a product manufacturer or brand is subject to that provider’s own terms and claim process and is not a guarantee provided by Discount Vitamins Express.

Nothing in this section excludes, restricts, or modifies any rights or remedies available under Australian Consumer Law.

Pricing

Product prices on our website may change at any time without prior notice. We may update our prices and correct errors or omissions on the website. Changes to displayed prices apply to future orders and do not change the price of an order already placed.

Many products on our website are discounted. Some products are not discounted and may be sold at their regular retail price. The price payable for your order will be shown at checkout.

If we discover a genuine pricing error after you place an order, we will contact you before fulfilling the affected item. You may choose to proceed at the corrected price or cancel the affected item for a full refund. We will not charge you more than the amount paid without your agreement.

Volume Discounts

We offer volume discounts on selected products to provide better value when ordering multiple units of the same item.

How it works:
The "Qty" column under Volume Discount pricing refers to the minimum number of units that must be added to your cart and purchased in a single transaction to access the discounted price per unit.

For example, if a product shows a volume discount at "2+", this means:

• You must add two or more units of that product to your cart

• Each unit will then be priced at the lower rate shown (the discounted price displayed applies to each unit)

• This is not a “2-for-1” or “2-for-X” offer

The discount is automatically applied at checkout when the required quantity is added—no code needed.

Be sure to check that the quantity in your cart is correct and that you’re happy with the quantity and the final price shown before proceeding to checkout.

Discount Coupons and Vouchers

Some discount coupons and promotional vouchers have a minimum spend requirement. This is calculated from the product total only and excludes shipping charges.

Gift vouchers and complimentary vouchers can be used for product purchases only and cannot be applied to shipping charges.

Purchased gift vouchers are valid for at least three years from the date of issue. Complimentary promotional or goodwill vouchers may have a shorter expiry period. The expiry date and any conditions of use will be stated when the voucher is issued.

Store credit vouchers issued for returned products are covered by our Returns Policy.

Stock Levels & Availability

Product availability may change. If a product is unavailable, we may mark it as out of stock on our website.

Occasionally, an inventory error or change in stock availability may mean that an item you have ordered cannot be supplied. In that case, we may:

• Cancel and refund the order in full;
• Remove and refund the unavailable item, then ship the remaining items; or
• Contact you to offer an alternative product for you to consider.

We will only substitute an item or charge any difference in price if you agree.

Pre-Orders

If your order includes a product marked as Pre-Order, we will ship your entire order when the pre-order item is available. We do not split an order to send other items separately while waiting for a pre-order item.

For products marked Pre-Order when purchased, an estimated restocking timeframe will be shown on the product page and your invoice.

If, after you place your order, we discover that an item is unavailable, we may offer you the option to keep your order active as a pre-order and provide an estimated restocking timeframe. We will only do this if you agree. If you do not wish to wait, we will deal with the unavailable item in accordance with our Stock Levels section above.

Pre-order and restocking timeframes are estimates and may change based on updates from our supplier. If an estimate changes, we will let you know and give you the opportunity to cancel your order for a refund before it is dispatched. You are also welcome to contact us for an update at any time.

Order Cancellations

Once an order is placed, it enters our processing queue and moves through several stages in our warehouse. We cannot guarantee that a request to cancel an order because you have changed your mind can be accommodated.

Please contact us as soon as possible if you wish to cancel. As general guidance:

• Requests made very shortly after placing an order are more likely to be successful, but are not guaranteed.

• Requests made several hours later are often more difficult to accommodate because the order may already be in active processing.

• Once an order has progressed beyond certain stages, it may no longer be operationally feasible to locate and stop it within our warehouse process.

Cancellation requests must be made before dispatch. If we cannot accommodate a request and the order is dispatched, you may request a return after receiving it, subject to our Returns Policy.

This does not affect the option to cancel a pre-order before dispatch if its estimated timeframe changes, as described in Pre-Orders above. If we cannot supply an order within a reasonable time, we will contact you to arrange an appropriate solution.

Shipping

Our shipping policies and procedures form part of our Terms and Conditions.
For full details, please see our Shipping page.

Returns

Our Returns Policy explains how to request a return, including change-of-mind returns and claims involving faulty or incorrect goods.
For full details, please see our Returns page.

Manufacturer's Warranty

Some products may be covered by a manufacturer’s warranty. Any such warranty applies in addition to your rights under Australian Consumer Law. For information about faulty products and claims, please see the Faulty Goods section of our Returns Policy.